Hello, Friend!

We would love to know how well we are doing here at Park Villa Boutique Hostel. Please could you provide some feedback by answering the short questions, below.

Please rate us out of 5 stars

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Reviews & Comments

Net Promotor Score is: 88 (Excellent!) (?)

(Possible range: -100 to +100)

Average Rating is: 91% (Excellent!)

(Possible range: 20% to 100%)

Number of Reviews: 238
NameRatingLikedImprove Date
Johanm5 / 5The privacy and very helpfull peopleLigths4 Jun '24 18:04
Anonymous5 / 5Access to parksLamp vs overhead light in room 227 May '24 17:40
Anonymous5 / 5Excellent place, staff really friendly and place really clean. Will definitely stay againNothing all great6 Nov '23 10:29
Anonymous5 / 5The bedding was clean and fresh and the bed was cosy and comfortable resulting in a good nights sleep.Having only spent one night I cannot think of any improvements.8 Oct '23 17:22
Lola Lasurt4 / 5My stay was really very nice. I loved the design of the beds which are very warm and confortable. Everything is clean and I really appreciate the hospitality of the guy at the entrance sorry I don't remember his name...I was happy, I would say just to keep it as it is:)21 Sep '23 09:54
Nnawuihe 5 / 5The reception was very cordial. The staff are welcoming. Nothing at the moment. 6 Sep '23 20:00
Anonymous5 / 5Feels like a safe and friendly place to stayIf I was being picky then I'd say improving cleanliness9 Jul '23 11:39
Anonymous4 / 5The private bathroom in the dorm. I think everything is good26 Jun '23 21:23
Anonymous5 / 5I loved how many things were included in the bookingThe policy on families staying at the hostel should be enforced more23 Apr '23 18:01
Anonymous5 / 5The friendliness of the staff & readiness to help out. Especially Ian was very helpful & also explained everything really clearly to us/me. The breakfast option, but for 3 pounds you cannot really complain. And maybe some activities together..? But not necessary12 Apr '23 17:04
Anonymous5 / 5the free lockers and converters, and the kitchen of coursenone3 Feb '23 23:11
Marco4 / 5The courtesy and the welcoming people The housekeeping of room and common spaces 8 Nov '22 17:44
Anonymous5 / 5I don't sleep very well and it was brilliant that the TV lounge and kitchen were open all nightMaybe have a member of staff all night20 Sep '22 22:27
Kenneth Barton4 / 5Cheap, cheerfull, close to Mile End Tube, to get ro Bromley by Bow & 3 Mills studios & call timeTheyre 8 bed dormitorys not the quietest nights sleep but you gets what you pays for and £ 31 a night in that partof London is good.22 Aug '22 18:17
Muhammad Tobbal4 / 5Location and convenienceBetter lockers27 Feb '22 19:57
Irena 4 / 5Friendly and flexible about changing the room after miscommunication.Clean a bit more overall.21 Feb '22 13:48
Irena 4 / 5Friendly and flexible about changing the room after miscommunication.Clean a bit more overall.21 Feb '22 13:24
Anonymous4 / 5The staff was really nice, welcoming and chatty so I felt immediately safe and in a good place with good people ! So nice to chat and discover new faces :)The kitchen area is quite small, it could use some shelves to free the eating space ! 31 Jan '22 11:07
Anonymous5 / 5 A really nice hostel, staff willing to help, the rooms are clean and tidy it’s a stones throw from the Mile end station which is a bonus I’d recommend this. I will becoming Bach to stay again. I recommend it for short term and long term stays. Can't fault it. Communal area is needed with a coffee machine. 15 Dec '21 17:35
Anonymous4 / 5It's pretty quiet and cleanPrices I think are too high :)22 Sep '21 20:45
Veronique5 / 5A real home from home with amazing staff.Mix of tea bags if possible please - earl grey, and fruit/mint teas. 2 May '21 20:11
Alessandra 5 / 5The location and the people who work there, everything feels very close without being invasive.Maybe the stair rugs, but nothing serious to worry about for now, maybe in the future17 Apr '21 23:54
Pablo Sancho5 / 5The teamNothing! It’s a great place! 31 Jan '21 17:12
Anonymous4 / 5Friendly staff and Television availability.14 Sep '20 19:21
Anonymous5 / 5The amizing room and the friendly staff More towels would be useful.8 Sep '20 09:54
Petra Schaap5 / 5it was very cosyi dont know2 Mar '20 17:04
Arash5 / 5I’m super happy with this hostel. The best hostel experience I’ve ever had. When I wanted to check-in, there was a technical issue and my room was fully booked (4-bed room). The management upgraded my booking to a private room without charging any extra money! They do their best to give you a great experience. Apart from that, the bed was very comfortable and clean. They clean the bathrooms regularly and there is always paper towel in the toilets. The breakfast is only 3 pound. You don’t need to wash you dishes! Just put them in the washing machine! The location is also very close to a tube station (Mile End – District line). Many shops and restaurants are around the hostel. In general, I do recommend this hostel. The lovely staff of the hostel make everything smooth. nothing15 Feb '20 13:47
Gintaras5 / 5Best hostel in London to feel like home away from homePerfecto29 Jan '20 17:26
Felicia5 / 5Sono gia' stata varie volte e mi sono sempre trovata bene. Innanzitutto l'accoglienza, mi sembra di stare in famiglia.Dal manager allo staff al completo. Posizione ottima. Pulizia.Ambiente.Stanze pulite.accoglienti. tendine e luci per ogni letto. Tutto okPer me va bene cosi24 Jan '20 17:39
Chaudhry Jawad5 / 5All Things is Good All Is Good 23 Dec '19 17:29
Andrei Flaviu5 / 5that it was very cleanit was all perfect 9 Dec '19 21:52
Haim Sharki5 / 5EvritingNatfing25 Nov '19 22:13
Udoka5 / 5I love the location; very clean premises; cozy beds; friendly staff and the background music in the kitchenette! (To mention a few) A changing or dressing corner can be provided in the rooms. It would help a lot. Thank you. 3 Nov '19 19:23
Irena5 / 5Service is fantastic, the common bathrooms were allways fresh prepared, clean and never wet from someones shower before. We enjoyed very much, that inside the house it was so silent at night. The location near "mile end" Station with three subway lines and lots of public busses is very comfortable! We always felt safe going home at night with our kinds. The street in front of the house had less traffic at night, that we could sleep with an open window.can't think of anything18 Oct '19 14:46
Bianca3 / 5Plenty of space and the staff were very helpful especially Gabrielle. Highly recommend staying here. Easy access to the tube with multiple lines. Vacuum more and freshen up the shower curtains 5 Sep '19 18:25
P5 / 5Very good mattress Cleanliness Very polite staff Good transportation link Nothing1 Jun '19 17:11
Anna Taska5 / 5Owner and staffNothing comes to mind27 May '19 14:54
Shamim5 / 5Friendly staff, very clean, quiet and peacefulNothing needed improvement during my stay20 May '19 17:06
Anonymous5 / 5Centrally located, perfect that beds have curtains and even a table for each bed for Laptops with power outlet.There should be no check ins made at midnight and if so the receptionist should know not to loudly speak and turn on the lights and wake everyone in the room, that was just rude and inconsiderate.12 May '19 08:20
Joey4 / 5The room is quite big and comfortable with sufficient personal space to place traveler’s stuff.The clearness of toilets and the sink is stuck do. And There’s no lockers in the room.9 May '19 21:42
Monica Avanzi4 / 5A cosy place where to stayA bit disorganized9 May '19 17:13
Marianne Gram-hansen5 / 5It was peaceful and quiet. Ventilation in the dorm and bathroom could be better.8 May '19 10:25
Vinayak Anand Kumar5 / 5Very cleanCan’t think of anything 8 May '19 07:25
Francesco 5 / 5Super cool place to stay Nothing, everything was clear!7 May '19 18:26
Anonymous5 / 5AmenitiesAll good4 May '19 23:29
Jane5 / 5Staff. Terrific customer service. Comfortable, organized, generous breakfast at an affordable price, option to store bag. Loved that someone turned out the overhead lights a bit after 10 in the room.Not many improvements. If staff did not turn off the overhead lights at a reasonable time (i.e. a bit after 10) include that in the routine. 27 Feb '19 11:26
✓ Manager's Reply: Thanks for your feedback Jane 😀 We'll take your improvement suggestion about the lights onboard

Lucy Allen5 / 5Exceptional hospitality and customer service Electric points/extension leads especially room 4 bed 3 where there is only one plug for the light and nothing for anything else 24 Feb '19 21:14
✓ Manager's Reply: Always a pleasure to have you stay with us Lucy! Thanks for the tip about having more power outlets - I'll pass it onto the manger 👍 👍

Jane5 / 5Accommodating, organized, quick clear communication. Clean rooms.Everything was clean. Perhaps Replace bath floor mat when it gets too wet or dirty. No doubt this may be difficult to monitor. 22 Feb '19 21:58
✓ Manager's Reply: Great to have you stay with us Jane 😀 Thank you for your comment about the bath mats - we will look into how we can improve this in the future 👍

Yoshida5 / 5Beds are comfortable.The sound of unlock the door.(Pi!)22 Feb '19 14:02
✓ Manager's Reply: Glad you enjoyed the bed Yoshida! We appreciate the tip about the door unlocking sound 😎

Hongbin5 / 5The reception, clean , quiet Nothing21 Feb '19 17:01
✓ Manager's Reply: Much appreciated Hongbin! Hope to see you again at Park Villa 👋

Riky4 / 5The staff, very kind once you talk to them and open to help youProvide an air dryer per bathroom and, if possible, include the first towel in the total payment19 Feb '19 19:16
✓ Manager's Reply: Thank you for your review Riky! 😀 In regards to your improvement comments - if you mean hair dryer we now have a permanent one in our laundry as well as several to borrow at reception - if you mean a clothes dryer there is one that is free of charge in the laundry 👌 👌 We're always looking to improve though so your suggestion is very much appreciated 👍

Shourav Khaitan4 / 5Cleanliness and Ever Helping attitude of Staff and management of HostelSecurity for the Valuable - Especially Passport/documents/money which we do not carry to the office or site seeing on regular basis. - Management need to install small electronic safe for the safety of valuable for each hosteler.19 Feb '19 12:21
✓ Manager's Reply: It was great to have you stay with us Shourav! You're always welcome back at Park Villa 😀 Thank you for the tip on how we could improve security for valuables - it's been passed onto the manager 👍

Peter4 / 5Nice people at the reception Well, it would be nice with your own bathroom but this couldn’t be expected in a hostel I guess. 15 Feb '19 13:48
✓ Manager's Reply: Thanks Peter 😀 Have you tried any of our ensuite mixed dorms? Less steps to the bathroom 😉

Russell J Lomax5 / 5Well how absolutely supercool & accommodating Zaeem & his team are! A great atmosphere & made to feel so welcome! Happy Days!! :)I honestly can not think of anything! For what it’s worth it’s great value... and I’m not the fussy type anyhow!11 Feb '19 11:24
✓ Manager's Reply: Cheers Russell - hope to see you again soon! 👍 👋

Kim5 / 5I loved the curtains and privacy of bunks. Nil. 11 Feb '19 06:28
✓ Manager's Reply: Cheers Kim! 😎 😎 😎

Chao Ma5 / 5very quiet and cleankeep excellent8 Feb '19 11:25
✓ Manager's Reply: Thanks for your comments Chao Ma. We'd love to have you back 👋 😀

Betsy Hedberg4 / 5Very welcoming and helpful staff.The room was too warm, although it did get slightly better the 2nd and 3rd nights I was there. (Of course, too cold would be a problem, too. There must be a temperature in the middle that most people would find comfortable.)7 Feb '19 15:32
✓ Manager's Reply: Thank you for your feedback Betsy - we'll look into how we can monitor the temperature control more effectively 👍 😀

Abu Sayed5 / 5Customar service and room Room temperature is bit high 6 Feb '19 10:58
✓ Manager's Reply: Many thanks Abu Sayed, we'll look into moderating the room temp right away, thanks for the feedback! 👍

Anonymous5 / 5Basic amenities made available Nothing 3 Feb '19 14:56
✓ Manager's Reply: Thank you Anonymous! Nothing to improve? Nice 😎

Anonymous5 / 5You are ALL always kind, polite, and man, you get things done!Based on a conversation with a fellow guest, may I suggest you label the tea kettle water hotter WATER ONLY - NO FOOD IN THE TEA KETTLE. It's possible some guests are confusing the tea kettle with the "hot pots" we used for making ramen in our college dorm rooms . . .1 Feb '19 17:09
✓ Manager's Reply: Thank you Anonymous... I had no idea people were putting food in the kettle! We have put a sign up now, so hopefully will not happen again 😀 Thanks for the tip! ❤️

Ernesto5 / 5The cleaning and very kind staff.Adding ham and cheese to the breakfast menu.30 Jan '19 12:00
✓ Manager's Reply: Great comments Ernesto - we do provide cheese slices during breakfast but perhaps they were missing during your stay - if so we apologise and we'll make sure they're available in future 😀

Anonymous4 / 5It's close to my workplace and the shower was clean and with hot water.Limiting the access of hot/smelly food to the dorms. 30 Jan '19 11:25
✓ Manager's Reply: Thank you for your feedback 😀 We have now put signs on the door of every room requesting guests refrain from eating hot food in the rooms 👍

Maggie Lindley5 / 5Friendly reception! I'm always excited to be visitng you and London again, and staff and facilities meet my expectations. Thank you!Thos time maybe a little more organisation in the kitchen - the dishwasher was running during breakfast at least two days, with dirty dishes pilung up on the sink28 Jan '19 18:42
✓ Manager's Reply: Thank you for your comments Maggie - we'll look into how we can time manager the dishwasher more efficiently so this doesn't happen again! 👍

Anonymous5 / 5Clean, clean, clean!Please consider putting light refleting treads on the stairs leading to the women's dorms. I trip on that first step every time.27 Jan '19 11:03
Michael 5 / 5I like the place and atmosphere in your hostel very much. Noise and light i think should be reduce after 10 pm.in the rooms. I was in the room number one, new employees are very nice people but they are very noisy( in a public areas too) and putting light on during the night was just disturbing me and i was awaking in the night several times... And also the room was too hot in the night. Hopefully this can help in the future. Kind regards. Michael 26 Jan '19 12:02
Anonymous4 / 5No bunk beds, original historical features, great heating, friendly staffCommon areas are a little dark and uninviting! USB ports at each bed! Less noisy door locks!! 26 Jan '19 08:37
Idokessler5 / 5The receptionMaybe when turist arrive give them like a simple list if where they should go see and eat.25 Jan '19 13:00
Anonymous5 / 5All of the staffs were really friendly and approachable. none22 Jan '19 11:17
Jean5 / 5The staff! I couldn't think of any! 20 Jan '19 22:10
Anonymous5 / 5HospitalitySound of common area affecting rooms on the ground floor20 Jan '19 00:20
Marina5 / 5I feel like at home. Nice atmosphere and quiet place. Very clean and tidy. I can't think about a thing. 18 Jan '19 12:25
Anonymous5 / 5The hostel is very quiet and calm. For someone who needs a place to rest their head at night and recharge, it’s absolutely perfect. The whole facility is also wonderfully clean. Free bath towels would be nice. 17 Jan '19 13:43
Susan Hertz4 / 5Very friendly staffUse DO NOT DISTURB signage. We had a private room and the cleaning guy came in twice while we were asleep on not one but two different days. This was disruptive.16 Jan '19 14:19
Mandy Salorian5 / 5The safe pleasant atmosphere and friendly staff Hard to single out one particular thing I liked Location and availability of parking too!Can't think of anything!14 Jan '19 21:10
Antea Platania5 / 5The location is amazing and receptionists so friendlyIt's expensive 11 Jan '19 14:10
Anonymous5 / 5StaffNothing 6 Jan '19 13:54
Anonymous5 / 5Best cleanNothing4 Jan '19 17:07
Anonymous5 / 5Great locationAll good!4 Jan '19 16:12
Anonymous4 / 5Clean, comfortable roomquietness if possible4 Jan '19 13:31
Anonymous5 / 5The well designed beds, with the laptop tables, port so that you can charge a phone when the table is closed and sleeping, and the curtains for privacy.Since you're asking me to nitpick I will. One idea would be repainting walls in high wear areas (such as stairwells) that get scuffed from bags going in and out all the time. It's relatively easy to do and it makes a good impression the re-enforces the already high standard that you hold yourself to.4 Jan '19 12:13
Md Smith4 / 5Clean rooms, especially the ensuite bathroom! Friendly staff, not afraid to recommend a good restaurant. Charming building!Please mark the eggs in the kitchen as raw - I was surprised (*ahem*) to discover they were not hard boiled!3 Jan '19 11:36
Kim Jin Ho4 / 5한국인 있으니까 그냥 한글로 적을게요. 일단 중심부는 아니지만 MILE END 위치도 괜찮고 이름도 멋있어서 좋았다. 지난번에 런던 왔을때는 지하철역 이름이 스워스코티지라는 곳이였는데 마일 엔드는 이름이 정말 멋지다. 그리고 나는 술먹고 시끄러운분위기를 싫어하는데 그런점에 있어서도 이곳은 강점이 있다.겨울철에 조금 건조하다. 아침마다 목이 아프고 갈증이 심하다. 샤워 수압이 조금 아쉽지만 신축이 아니여서 이건 어쩔 수 없는거 같다. 31 Dec '18 12:25
✓ Manager's Reply: 조금 늦었지만 리뷰 감사합니다! 한국에서 잘 지내고 계시죠? 파크빌라에서 편히 쉬다 가셨길 바라요 😉 샤워 수압에 관해 불편하셨던 점, 알려 주셔서 감사해요. 개선할 수 있도록 노력할게요 ! 👍 런던에 또 오시게 된다면 다시 뵀으면 좋겠어요 ! 첼시 파이팅ㅋㅋ

Anonymous5 / 5The little shelf next to the bedIt was quite warm on the upper bed in my room30 Dec '18 14:44
Anonymous5 / 5Friendly staffs, facilities are greatEverything is very good 28 Dec '18 20:28
Anonymous4 / 5Friendly atmosphere and great receptionCleaning of linens (black mark on pillowcase)24 Dec '18 11:58
Anonymous5 / 5The staff were really friendly and the facilities were good. Highly recommended.Everything was great18 Dec '18 12:03
Bridie5 / 5Such thoughtful systems. Warm and clean, just a good atmosphere. I love the illustrations. You can tell that the owner puts a lot of care into making it a comfortable and attractive stay. I'll stay again if I'm back in London. Nothing15 Dec '18 14:35
Joel5 / 5The relaxed atmosphere combined with the aesthetics of the property. The staff are extremely helpful. I often forget my towel, perhaps a renta-towel. 12 Dec '18 08:33
Yingling5 / 5Staffs are really friendly. Hygienic condition is good.Everything is great, but maybe need one bottle opener in the kitchen?11 Dec '18 04:22
P25 / 5I loved how helpful the staff was (Nathan is the best). Since there's only one computer to share, I would suggest to limit the time that each person can use it, so everybody can enjoy it. There was not a line to use it, but some people may forget there's others waiting...9 Dec '18 09:57
Anonymous5 / 5Great staff - very friendly and helpful.Personally I find the place very hot - but many others may like this, and it is not something that would put me off staying at Park Villa.6 Dec '18 20:15
Kathryn Cross5 / 5Friendly staff and nice personal touches throughout the hostel. It really seems like you care about your guests which is so refreshing. Some of the doors shut quite loudly which you can hear at night if others are up and about, but this is quite an understandable thing in a hostel and I’m not quite sure how you would get over that! 6 Dec '18 15:58
Jack5 / 5Security. I felt like I was safe and that my belongings were safe with the ability to lock them away The curtains on the bed were great and I really enjoyed them but if they covered both sides it would be even easier to get a good night's rest1 Dec '18 11:09
Anonymous4 / 5Staff, nice and helpful. They had 24 hours receptions Breakfast, it should be more formal.30 Nov '18 03:22
Anonymous5 / 5Friendly and obliging staff and also a very comfy hostel Maybe just check bathrooms more but overall no complaints22 Nov '18 21:50
Anonymous5 / 5Staff and owner were super friendly, very clean and good sleep.I would add real butter and ham to the breakfast, kinda miss that a bit.22 Nov '18 20:21
Anonymous5 / 5Very quiet and clean. I will recommend to my friends.Well, I was mostly satisfied. Thank you!21 Nov '18 10:51
The Longcoat Dutchman5 / 5You get exactly what is advertised on the hostels website. Which is awesome, especially for London standards. Proper bed as well. Friendly staff included in the deal.Brushes on the bottom of the bedroom doors may keep the noise out better at night (but you will have some from traffic outside anyway, which is pretty unavoidable). Look after the bathroom tiles in means of cement/kit lines. Apart from that the bathrooms were clean and tidy.20 Nov '18 22:44
Hannah5 / 5the nice bunkbeds, nice staff, the surroundinghair dryers in every room18 Nov '18 13:34
Celine Lemoine4 / 5The Staff was very nice, helpful and contributing largely to making their guest feel good during their stay.Very good breakfast and sources of informations for places to visit.Lovely settings. I certainly would happily go back.nothing18 Nov '18 11:57
Bappy5 / 5Comfortable and safe environment.I can’t think of anything to improve14 Nov '18 14:33
Anonymous5 / 5Well organized, practical and cosy place to stay. No idea, I got all I needed. Sorry14 Nov '18 13:27
Anonymous4 / 5It was a calm at night and warm enough. Beds were good to sleep in. Staff was very nice. We had a room in the basement and it was okay, since we were out during the daytime.Common showers and toilets cleanliness. It seemed that there were many users for those facilities, but the cleaning didn't keep up in the last couple of days of our stay. 13 Nov '18 16:16
Anonymous4 / 5Friendly host. Tower change serviceCleaness. I don’t like the bed cleaness. Everything was okay.13 Nov '18 13:37
Anonymous5 / 5It was very clean and everyone was very kind and helpful. The rooms were also very spacious and the set up was nice. Nothing, I didn’t haven any problems and the staff was very helpful. 7 Nov '18 15:37
Anonymous5 / 5all the reception was so friendly and nice!!!!!! thank you very much :) and the rooms are really clean and quietemaybe more bathrooms..? sometimes i had to wait but it was not a big problem4 Nov '18 23:00
Alison Agar5 / 5Only one thing?! If I had to pick I guess it would be the cleanliness! It was spotless! The bathrooms, the rooms, the kitchen! It was all very very clean.The heaters were hard to use- i wasn’t showen how to use them (it was the end of October so it was a bit chilly) I could have asked but I thought I could figure it out- and then I was too embarrassed to ask!3 Nov '18 09:36
Sreeram5 / 5Staff and the overall environment. You get a friendly feeling when you go in there. This is the best hostel I have ever been to. Nothing I can think of at the moment. 3 Nov '18 08:56
Anonymous5 / 5I liked several things, like general hygiene levels etc, but privacy curtains were definitely a huge plus!A minor issue but itmight be a good idea to upgrade guests staying for longer periods to free breakfast. I believe this option might be available, but guests should automatically be upgraded (if they are all paid up), rather than waiting for them to inquire about it. 2 Nov '18 11:47
Salem5 / 5Clean and lovely staff , location of hostel near all kind of restaurants specially Halal restaurants.Street noise 2 Nov '18 06:02
Katariina 4 / 5Location! The underground takes you anywhere, supermarket close by, green area with parks. I slept on bunk bed and it would be awesome if it had some kind of ceiling: some visitors arrived at night and put the lights on. And I woke up because of the sudden light burst. >:D1 Nov '18 08:59
Tanya Kraus5 / 5I loved that it was a cozy and very clean hostel. You provided a lot of extras that any traveler needs!No comments for improvements, I really enjoyed my stay!31 Oct '18 14:17
Steffen4 / 5-To have some separated rooms to chat with other people -really nice people working there and help with the best to solve your problems The location of the electricity in the beds are not that great: if you have the wrong size of adapter or the connector to your USB cable is to long its not possible to close the safe30 Oct '18 11:08
Anonymous5 / 5amenities! full kitchen especially and laundry available. They didn't charge for every little thingI don't have any specific suggestions at this time. 29 Oct '18 15:30
Anne4 / 5Het personeel is erg vriendelijk.Bedden op een vierpersoonskamer liggen lekker.Fijne douche.Er is wel een min puntje de deur van de kamer maakt echt herrie als hij open of dicht gaat.28 Oct '18 13:27
Anonymous5 / 5I really liked just the atmosphere that was created (by the staff and the enviroment of the hostel). The chillling-area's and cosy bed made me feel like home, and now I'm at an other hostel, I really miss it.. It was nice to have an 'own space' in the shared (bed)room, just by having a small cabin to putt my books in. I cant think of something..28 Oct '18 11:21
Anonymous5 / 5Cleaning and comfortable bed.free to use pc and free fruit.quite atmosphere.can store the laugguageThe kicten so small and seat not comfortable24 Oct '18 21:53
Anonymous5 / 5Nice, accommodating and rooms were nice: can easily accommodate date your things and still give you some privacy.. Nice kitchen too.A study area21 Oct '18 21:33
Daniel4 / 5Being able to keep luggage with you for the rest of the day even after I checked out. [also] It was good not to have to sleep in a bunk. It seemed clean and safe.There was a fish tanks noise audible in the bedroom most of the night. most of the staff were very helpful and professional but the woman on reception very early on Thursday 18th seemed to me to be a bit ageist and mildly bullying . Its just a feeling but you get a sense for these things. It would be nice to be able to stay in a hostel in your 40s occassionally without being discriminated against. 20 Oct '18 09:13
Eveline5 / 5I liked the bed, the soft sheets, the little curtains around the bed, the little cupboard/shelf next to the bed, the option for free padlocks and adapters, the friendly staff, and the fact that guests are encouraged not to disturb other guests.I did not like breakfast so much. Maybe my expectations were too high because of the picture at the reception. The kitchen ambiance could be improved. Maybe with better lights. Also the bathroom doorhandle in room 6 may be a bit broken. 15 Oct '18 18:30
Anonymous5 / 5Great staff, everybody was extremely professional and friendly. The rooms were also great -clean, quiet, and cozy! The bathroom was also in extremely good condition, compared to what you find in similar hostels. One of the best I've been to for the value, I definitely look forward to staying here again. The stairs that lead to the rooms in the basement are a bit tricky.14 Oct '18 17:39
Anonymous4 / 5The staff was very friendly and helpful. Good beds to sleep in. Nice location near park and university.I think the price is a bit high for what you offer. 14 Oct '18 12:15
Anonymous4 / 5the bed was clean, comfortable and had that shelf thing that was very convenient and the staff was really friendly :)it’s not in the best location but the fact that i could book only one night makes up for it 14 Oct '18 10:26
Anonymous4 / 5The bedding is very clean. Also steps were very kindly. When I stay at the hostel, I could sleep comfortably.At thr corner I saw dust. If room is more clean, it will close to perfect!10 Oct '18 13:08
Anonymous5 / 5The friendly, helpful staff really made my experience and definitely earned 5 stars! I also appreciated the washer and free dryer and laundry detergent. That really helped get me ready for my next location. Thank you!Cleanliness of kitchen. I walked in there to refill my water bottle and the floor was so sticky, my shoes made noises everywhere I went afterwards and the fact that the comment card asks you to write one thing that you liked most and then you can’t submit because it wants you to write more.6 Oct '18 13:07
Anonymous5 / 5Cleanliness,the friendly atmosphere,customer service and the price which is really good value for money.Provide dinner for extra money3 Oct '18 23:31
Anonymous5 / 5Clean, friendly and helpful staff and useful amenities in the wonderful kitchen! Really a much better experience than I expected. Thanks! Rules to turn the lights off in each room by 11pm latest!! Our light was on so late some nights. And it's tricky to tell someone to turn it off. But we do all have lamps, right?! So maybe make it a rule?!! I know I sleep early! 30 Sep '18 19:55
Anonymous5 / 5Staff is very nice and always here to help you. Common areas are always very clean. You have everything you need in the kitchen or at the reception and in the lounge. I can't really think of anything that could be improved, there is everything you need in the hostel and there are many shops and restaurants around. 2 mins from underground station and some buses just in front of the hostel. Parks around if you're looking for some calm in the city. Everything was great 30 Sep '18 10:56
Anonymous5 / 5the amazing stuff they did a great job and they're wonderful both professionally and personally more board games?29 Sep '18 01:36
Alba Evelyn4 / 5The staff :) , they were always there for everything. I compare my exprerince to other hostels in where staff treats you not the best way. Maybe modernize the kitchen a little bit! 24 Sep '18 22:05
Ilia Chankotadze 5 / 5It's a very nice place to stay! Very social, bright and warm! Everyone is so welcoming and kind. Nothing, it's perfect! 24 Sep '18 15:38
Anonymous5 / 5The staff was great, the bed was very comfortable with useful curtains, the utilities were good and everything was cleanTemperature in the room, it was chilly19 Sep '18 19:11
Mark Campbell5 / 5Almost everything. Friendly staff, excellent facilities, great room (we stayed in the private room at the front). Thanks!I'm not sure you could do anything about it, but the traffic noise in the private room at the front was quite loud. But then again it was in London and we're from a sleepy town so what did we expect :). Thanks again.17 Sep '18 21:49
Anonymous5 / 5Friendly staff and homey environment. The hostel carries a friendly persona that is passed on visitor to visitor. Toilet seats did not stay upright. Facilities were cleaned daily but must be cleaned better. 14 Sep '18 12:25
Alana Michael5 / 5the staff were all very approachable, helpful and knowledgeable about things to do in the area.I would have said pots and pans etc, but while I was there new ones were purchased. I would have also spoken about the tiling grout in the bathroom but this was also cleaned and replaced. I suppose the only thing is that the shower drains all drain pretty slowly. not sure if they may be clogged or just the type of drains.7 Sep '18 20:24
Chido5 / 5Most of your receptionist /wardens made me feel like i was home.Indeed it was a home away from home.Always clean and serene .I also got to meet people from diverse cultures at the hostel which was an eyeopener for me as well.Please provide more and better pots .3 Sep '18 20:14
Anonymous5 / 5The staff is amazing, very warm and welcoming! Also helpful and always kind for a chat. The beds are good sized and comfy. The overall cleanness of the hostel is great and the kitchen is very handy. Mile end is a great area, well connected. Some plants may look nice.2 Sep '18 22:25
Chuks Osakunih 5 / 5Very Affordable with almost a 5 star quality, good and very functional utilities. Neatness and cleanliness. All kinds of Nationalities or global guests.For the period of visit none.30 Aug '18 15:48
Anonymous5 / 5Very organised, they provide a lock, a converter plug and a towel free of charge (the latter if paid by cash but just one pound if not) Clean and comfortable bed. Friendly staffnot sure30 Aug '18 15:09
Caro 5 / 5Clean, quiet and the stuff. We enjoyed a lot with Natalia’s and Nathan’s nice attitude. The bathrooms were very clean, and the bedrooms comfortable. Create group visits, or activities for the people that’s stays there. Example: Tuesday’s of visiting art galleries, or street art. Some in The stuff group must work on their management skills, and get to understand the costumer needs 30 Aug '18 07:00
Sven Knoop5 / 5friendly, helpfull and clean. good location to go anywhere you want. Nice garden to sit in nice weather. good facillties to shower and go to the badroom. i was there in the high season and the price was verry good for the private room. coffee22 Aug '18 13:18
Oronzo Gallo4 / 5The kindness of staff, very professional, the structure of hostel, bed very confortableWell, fix better the description on the site, because some services are written (like kitchen in the room, and it was strange) and of course you receive a basic room. 20 Aug '18 08:41
Anonymous5 / 5A lot! The curtains on beds, tea and coffee, nice staff! There was a lot included that you don’t get in other hostels! Can’t think of anything!19 Aug '18 16:04
Anonymous5 / 5Great individual bed set up in the dorm. Really liked the plug and locked cabinet - really useful and thoughtful. Nothing major: the only thing I can think of is maybe check cleanliness of bathroom more often. There was a wet shower mat/floor towel when we arrived in the evening that was still there the next morning. 17 Aug '18 20:22
Anonymous5 / 5I loved how clean it was and all of the amenities included. I also loved the kitchen and how we had the option to cook our own food. Have a vending machine or some food that people can buy while staying. 14 Aug '18 14:28
Anonymous5 / 5Exceptionally clean and tidy. One of the best hostels I've stayed in. Other highlights included the friendly and approachable staff, the ample storage spaces, and complimentary tea & coffee.Air conditioning in the kitchen area and in some of the rooms; very warm over the summer.14 Aug '18 12:20
Cristina5 / 5One thing??Hmm: friendly and helpful people+cleaning+location of the hostel+ kitchen +decorations+small box for recharge the phone+..I will definitely come back :) -14 Aug '18 09:53
Sam Lee5 / 5The friendly staff and how clean the hostel was, the bathrooms were very clean and tidy. The facilities very to a good standard as well.The air con in the rooms, are big fan was provided in mine for 12 people...12 Aug '18 10:23
Emily5 / 5Beds. Very comfortable. Thick curtains, spacious, loved the bedside box with charger, ect. Adequate bedding which was already on the bed and clean :) hmmm hard to think of anything. 10 Aug '18 09:48
Rick Parry 5 / 5Everything was outstanding I couldn’t pick just one !!! My expectations were well exceeded all round!!Nothing at all during my stay of 5 days. The service cleanliness, friendliness and space was amazing and the decrotive touch’s were awesome!!!9 Aug '18 10:22
Anonymous5 / 5Friendly atmosphere, clean bathroom and modern furniture. Everyone was really kind and helpfulNothing 8 Aug '18 18:35
Sangjoon Hong5 / 5The bed was very comfortable so I could sleep well. And the friendly staff. Even I liked the location near the city centreEverything was great8 Aug '18 14:56
Robert Patashny4 / 5Staff!!! They are always friendly and ready to help the Guests!!!!!!!!!😃 XxxxxxxxxxxxxxxxxxKitchen!!! I know that it would be difficult to make It bigger. However I believe there is a solution to make it more convenient and user friendly 8 Aug '18 14:53
Anonymous5 / 5The hostel is open 24/24h, it's really clean, there is some ventilators in the rooms, the receptionnists are very friendly and kind. Perfect.It's hard to take a shower without hairs and the bathroom is like a sauna while taking it, but it's not a very big problem.8 Aug '18 13:11
Cristian Taylor5 / 5THE STAFF. The care and attention they give to the place and there guests is what makes Park Villa so nice! A window or sky light in the kitchen. It really needs some ventilation. If someone's cooking it get unbearably hot in there even with the two fans going. 7 Aug '18 10:18
Anonymous5 / 5Very friendly, hospitable and helpful staff. Felt very welcome to the hostel as well to the Mile End neighborhood. Also very informative on fun activities in the area and best methods of traveling around the city. Would absolutely recommend!Breakfast was always very pleasant, but it would be nice to have alternating options31 Jul '18 16:23
Greg5 / 5Helpful staff, friendly atmosphere. The staff were really going extra mile - giving a separate face towel for free and printing out documents was very much appreciated.Everything was brilliant - a real value for money.30 Jul '18 18:04
Anonymous5 / 5breakfast: available time is flexible and a variety of food and drink provided. breakfast, fruit and coffee, milk. staff service is very good. no30 Jul '18 16:30
Chris Stapley5 / 5Amazing staff, very friendly & accommodating. Great location & facilities. Would highly recommended.Can’t think of anything 30 Jul '18 15:32
Gary Taylor4 / 5Friendly staff on reception. I asked if there was anyplace at the Hostel that i could grab a juice... (it was near midnight that I checked in, as I came down from Scotland for a concert, and was late on arriving in London) a kiosk, a vending machine etc.... there wasn't, but the guy at reception kindly gave me some fresh orange juice from the kitchen.And it was very much appreciated.I was generally happy with my stay. I had a problem with the electric socket on my side of the room, which resulted in not being able to charge my phone (or check the time as my battery died. I charged it a bit in the morning from a different socket)30 Jul '18 15:17
Anonymous5 / 5Only one? Very kind and friendly staff. Extras: free stuff, everything was very clean, comfortable beds...To improve... The noise that comes from the cars on the road25 Jul '18 20:28
Anonymous5 / 5I like Clearness and comfortance of the bed the most. In additon every staff I met was very kindI'm not a fussy person about silence at night but I felt like there was no wall between the room and outside. 24 Jul '18 16:48
Anonymous4 / 5Lots of free stuff. Nice and helpful staff. Clean rooms, the privacy of the beds. Also, the kitchen was a good place to meet other people.Boxes around sockets over beds present a safety hazard. Maybe put them at a different location?14 Jul '18 15:35
Anonymous5 / 5The hostel was super clean, the staff was very friendly. Unfortunately we arrived very late and literally only slept there and left again.pricing12 Jul '18 07:39
Andras K4 / 5I cannot like just one thing. It was great staff, clean place, lots of stuff included, great kitchenthe cabinet with the socket was not deep enough to allow closing the door when my EU/UK plug converter and my EU plug distributor and my plugs were plugged in, and the door could not be stopped midway. so I had to try to sleep with the door open - but then the door was resting on my belly and moved with every breath, and the lacquer on the door wood was making noises, plus I could also not move/turn on the bed. so please make he cabinets an inch or two deeper; they could extend into the space outside/behind the bed frame since, so that they do not protrude into the sleeping space. or allow for the door to be stopped midway. also, a harder bed option would be welcome for me.8 Jul '18 12:57
Anonymous4 / 5Space was very clean and the amenities were exceptional. The staff were also super friendly and the website/welcome email were super helpful!Privacy curtains could be better and rooms are small3 Jul '18 14:57
Anonymous5 / 5I loved how small the hostel was. It felt easy to meet people and was still quite quiet, which was perfect for a solo traveler at the end of her trip. The ONLY thing I would suggest is the arrangement of the storage units in the dorms. The shelf assigned to my bed was on the opposite side of the room, which was inconvenient. 30 Jun '18 00:09
Peter 4 / 5Friendly staff , clean rooms and bathroom , free coffee ... a lot of informations.. thank you clean and refresh the fridge :)28 Jun '18 11:31
Mark4 / 5Can’t narrow it down! Excellent staff. Really nice atmosphere. Loved that there was a dishwasher in the kitchen and that Netflix was free!A lot of the interiors looked a bit tired, especially things like the carpets and the bathrooms. Our room also only had a blind and not curtains! Let a lot of light in.25 Jun '18 19:39
Luis Alberto Pérez Amezcua 4 / 5The coffee! The space in the rooms. The staff. The breakfast could be better... --hhjjj+jjjjjThe water un the shower did not flow correctly, and it was dirty in the space behind my bed. 25 Jun '18 14:24
Estevan Colangelo5 / 5Very tidy and clean place, well done! I've had a lovely night sleep after a very long day, it was exactly what I was looking for. no new ideas, I'm happy, migh come back soon.24 Jun '18 12:31
Luciana Pagano5 / 5Cleanliness and attention to detail. Nice decoration. The curtains in the bed. The clean kitchen. The friendly staff. Clean Room 8 and downstairs bathrooms more often16 Jun '18 09:35
Rhaisa Darossi5 / 5Very clean!!. The staffs are very kind.. It was very good days. I recommend for all of my friends.The breakfast, but it was ok16 Jun '18 01:37
Anonymous4 / 5Cosy, clean, privacy of each bed behind each curtain, own bathroom. Overall nice stay. Close the station as well.I didn’t like how some of the staff just hang out in the lounge room all the time. They had little consideration for the guest. Taking up all the sofas, playing play station 24/7 or watching movies really loudly. The South African lady was lovely. But some of the other staff were acting like guests in the lounge room. Not a good impression.11 Jun '18 21:37
Anonymous4 / 5I found the staff to be very friendly and helpful. I also liked how spacious the room was. Would recommend to others Little more cleaning 11 Jun '18 19:50
吳雅雯5 / 5The Location is very convenient to tube, bus stop. The staff were very nice. The bed is comfortable and the bathroom is clean.No~11 Jun '18 11:59
Dominic Stafford4 / 5Staff were very friendly and welcoming. Great location, would definitely stay again if I visit London.Outside courtyard9 Jun '18 14:48
Anonymous5 / 5Friendly and nice staffs. Locks and slippers are offered. Very thoughtful and patient. Thank you!None that I can think of. I am sure to stay there again next time I am in London.9 Jun '18 11:50
Anonymous5 / 5Super clean and convenient for an event at Victoria Park with decent wifi and extra bathrooms as well as ensuite in dorm.Can't really suggest improvements as locker with power for charging, padlock and towel (for £1) were all provided. 6 Jun '18 12:48
Wayne5 / 5Clever little creature comforts such as the bed set up and ensuite bathroom Free printing facilities Better layout of breakfast perhaps, although I understand that it is likely set this way for long term guests 6 Jun '18 10:40
Anonymous5 / 5The level of cleanliness in Park Villa is second to none and the reception staff are great - very friendly and helpful.Nothing I can think of - great experience all round.5 Jun '18 17:14
Juan Pablo Sandoval5 / 5I think that overall everything is really good; the bathrooms, the bed, the linen, the location, the staff. You only have one electric outlet per bed to charge stuff and we all have more than just one electronic that need recharging every night, so adding maybe a charging station to each bed would be great. 4 Jun '18 23:21
Anonymous5 / 5Reception were really great - always going out of their way to help. A sign that it's a good place to be.The room was humid4 Jun '18 20:42
Szuying Chen5 / 5I like the bed design. The curtain keeps the personal privacy. The power plug and small table make me have place to read and write.Nothing3 Jun '18 11:01
Anonymous5 / 5Comfortable bed, nice bedroom and bathroom facilities and helpful, friendly reception staff Breakfast could be better, bigger selection of spreads and individually wrapped pastries to keep them fresh31 May '18 10:49
Pedro5 / 5Best night ever. Very clean, peacefuĺl place and staff 100%. I never went a hostel clean as Park Villa. No loud sounds no mass and nice folks and staff....It feels like home. Congrats!A soft lamp option to switch on despite of bright roof one when arriving late at night. People there was so nice that I do not want to disturb the when arrives late and a abajour would be nice.31 May '18 00:24
Alberto Scarcella5 / 5all the services were useful. The receptionist were polite and kind. The breakfast was pretty good. The room was really big and clean.the table outside was quite dirty24 May '18 15:42
Daniel4 / 5Easy to find, situated close to underground station and the Olympic park. Good Wi-Fi, clean rooms and comfy bedsAs far I can see nothing needs improving!24 May '18 15:24
Helen Gill5 / 5Cleanliness and care taken to maintain neat and tidy property. We particularly appreciated our spacious very clean private room. Smoking right outside lower bedroom window meant it couldn't be opened when smokers sitting at table23 May '18 06:57
Aurelia5 / 5Small hostel of high quality. Comfy and well organised beds with a lot of storage. The staff is very helpful and friendly. More fruits for the paid breakfast.21 May '18 12:14
Seline5 / 5Uncomplicated and quick service, comfortable bed + privacy curtain. Also had nice chats with the receptionists, which I appreciated!Maybe better signs outside of the hostel, I walked past it at first!21 May '18 11:59
Alexi Steyn5 / 5It’s not just a hostel, it’s a personal experience where you are attended to. All staff are very friendly and helpful. It is very clean and comfortable.Variety of breakfast 21 May '18 09:28
Abhinav Sriram Vadapalli5 / 5Lovely staff! The staff: Denis, Luis, Zelda, erica, Antonia made me super comfortable and welcomed from the get-go. the bed was very comfortable, bathrooms clean, laundry and kitchen facilities were easy to use and open 24 hrs. would definitely love to go back there. No WOnder they were voted the best hostel in 2017. wont be surprised if that happens again. :] JUST keep doing what you guys already are doing :] but if i had to say one thing, the door to my room would creak every time someone used it. may oiling that would help. 18 May '18 13:49
Mehmet5 / 5The overall service is amazing. I can't single out the best part, it was just really good!!Perhaps have a more attractive common space. Facilities are good, but if you look for a way to interact with other travellers it is kind of hard because you just walk past the common area. 17 May '18 14:09
Phill5 / 5Lovely staff, comfy beds, great location, spotlessly clean, great facilities.... it was all fantasticNothing :) 1 May '18 15:12
Hao-chun5 / 5I lived in 8-bed dormitory, all guests are respectful to each other, bed is really clean and comfortable. If must say one thing, I'll say get some new pans and pots which are anti-scratched, haha.1 May '18 12:54
Anonymous4 / 5Made me feel comfortable, friendly manager. I loved the history painted on the wall in the lobbySoundproof windows. The room I was sleeping in was facing the busy/ noisy street. Earplugs didn't help either 25 Apr '18 10:33
Anonymous5 / 5friendly, accommodating, clean, curtains around bed, not rowdy, bath tub available, location there was street noise but earplugs helped10 Apr '18 22:01
Mohamed Mizanur Rahman5 / 5As soon as I stepped into the Hostel, I recieved the most friendliest welcoming. I came in and told the receptionist that I had an interview the day after and was just looking for a cheap nice place to stay. Immediately, the owner came to help plan my underground journey for my interview. It’s clear that everyone at Park Villa care about you so much. I will definitely be back. By the way, the facilities are so nice and are beyond what you’re actually paying for. There’s a reason why it’s been voted the best hostel of 2017!!!I was looking for a croissant in the morning for breakfast but I couldn’t find any? Maybe I just didn’t look properly hahaha5 Apr '18 00:56
Anonymous5 / 5Curtains around every bed to make the individual bed darkSmaller dorms maybe28 Mar '18 15:52
Anonymous5 / 5Friendly staffMore plugs22 Mar '18 10:35
Guilherme4 / 5The price of the breakfastBathrooms cleanliness13 Mar '18 23:59
Anonymous5 / 5Comfortable situationEverything is good!6 Mar '18 16:03
Anonymous5 / 5locationcurtains around the bed of mixed rooms like the female rooms28 Feb '18 11:49
Aurelija Vinikaityte5 / 5ReceptionistAll seemed fine to me27 Feb '18 15:12
Katrine Hoyer5 / 5I really liked you attention and care for me - as my travel got mixed up on my departure from France.I really can't find anything - It was all such a nice experience. Your place in perfect conditions - Water and plumbing working perfect (first time I have that experience in London :D) - no issues around electricity. The room was nice and clean and warm. Kitchen facilities - fantastic - the other guests - very nice to meet. And the staff - engaged and super service minded. A huge THANK YOU for making my stay a great experience.27 Feb '18 13:15
Anonymous5 / 5Well decorate,organised and clean facilities. All the guests were very polite , no noises at night and very friendly staff.Nothing that I can think.22 Feb '18 16:43
Yun5 / 5Vear goodNo12 Feb '18 12:49
Anonymous5 / 5Friendly and welcoming.You're doing a pretty good job -- can't think of anything under this heading!10 Feb '18 18:34